Return Policy

At The Craftology Furniture, we are committed to delivering premium-quality furniture and ensuring a smooth, worry-free experience for our customers. If something isn’t quite right, we’re here to help.

1. Return Eligibility

We accept returns if:

• The item is damaged, defective, or incorrect on delivery.

• You notify us within 3 days of receiving the product.

• The product is unused, in original condition, and includes all original packaging, tags, and invoice.

2. Non-Returnable Items

Returns will not be accepted for:

• Customized or made-to-order furniture

• Products that are used, assembled, or modified

• Items purchased during clearance sales or marked as non-returnable

3. How to Initiate a Return

Please contact us with your order details, reason for return, and photos (if applicable):

📧 Email: support@thecraftology.in
📞 Phone: +91 8062180847

We’ll guide you through the next steps.

4. Pickup & Quality Check

Once your return request is approved:

• We’ll arrange a pickup or provide return instructions.

• A quality check will be conducted after we receive the product.

• Refunds or replacements will be processed post inspection.

5. Refunds

• Refunds are credited to your original payment method within 7–10 business days after approval.

• For Cash on Delivery (COD) orders, we will initiate a bank transfer.

• Shipping charges (if applicable) are non-refundable unless the error is ours.

6. Order Cancellations

• You may cancel an order within 24 hours of placing it.

• Customized orders or items already in production cannot be canceled.

Need Help?
We’re here for you — from the moment you place an order until it’s beautifully set up in your space.

The Craftology Furniture
Crafted with love, delivered with care.
🌐 www.thecraftology.in
📞 +91 8062180847
📧 support@thecraftology.in